PanARMENIAN.Net - Customers of Ameriabank can now use Zangi messenger to reach the bank from any point in the world free of charge, regardless of the mobile operator, roaming availability, just having access to the Internet.
To use the service, you just need to download the Zangi app and activate the service by selecting your preferred means of communication with Ameriabank: you can call the bank's Call Center, send a message to the bank's official Facebook page, or to the Live Chat on the bank's website.
By activating the service, you can then call the bank's short number 4521 and follow the instructions of the autoresponder.
According to Shavarsh Voskanyan, Head of IT and Automation Division at Ameriabank, the bank regularly improves customer service.
He said they discussed for two years how the bank can become more accessible for customers through mobile banking.
“Since Viber and WhatsApp in Armenia are popular, we first though to cooperate with these companies, but it turned out that there is no such integration in their business model, which means they can not be integrated into the Ameriabank contact center's automated system,” Voskanyan said
“But this undertaking was possible with Zangi as they did have the appropriate tools."
Among Zangi’s advantages Voskanyan singled out t...
